Terms
The rules for using this site and participating in the program.
Last updated: August 19, 2026
By using this website or enrolling in the program, you agree to these terms. If you don't agree, please don't use the site or enroll. Enrolled clients also sign a separate coaching agreement; where that agreement and these terms conflict, the coaching agreement controls.
FERNS Method Coaching provides relationship coaching and education: six 1:1 coaching sessions over twelve weeks, a self-paced seven-module course, and optional group calls, as described in your coaching agreement.
This is coaching, not therapy. It is not mental-health treatment and creates no clinician–patient relationship. Please read the full disclaimer before enrolling.
You must be 18 or older. The program is designed for two partners participating together, and both partners must attend the initial call and coaching sessions. We reserve the right to decline any application, including where we believe clinical care is the more appropriate path.
The program fee is the amount stated in your coaching agreement, covering the full program. Payment plans may be available; the terms of any plan will be set out in your coaching agreement. Fees are charged through our payment processor, and you authorize the charges you agree to at enrollment.
Failure to complete payments under an agreed plan may result in suspension of access to sessions and course materials until the account is current.
Before the program begins: if you decide not to proceed at any point before your first session, you receive a full refund of anything you have paid, no questions asked.
After the first session: the program fee is non-refundable, including under a payment plan, where any remaining installments remain due.
We want to explain that plainly, because it is stricter than some programs. When you enroll, we reserve a recurring session slot for you for the full twelve weeks and stop offering it to anyone else. If a couple leaves in week four, that slot cannot be filled for the weeks already reserved — the cost of the place is incurred whether or not the sessions are used. The price reflects a reserved place in a small cohort, not an hourly rate.
This is also why we hold a free 45-minute call before anyone pays. You should know the cost, meet your coach, and hear our honest read on fit before any money changes hands. If we do not think the program is right for you, we will say so on that call.
Each couple may reschedule up to two of the six sessions with at least 24 hours' notice, to a time within the twelve-week window. Beyond two, or with less than 24 hours' notice, the session counts as delivered. Sessions missed without notice count as delivered.
Two is deliberate. Life happens, and we would rather you move a session than sit through one distracted. But the twelve-week rhythm is part of how the method becomes automatic, and a program that slides indefinitely stops working.
If something genuinely prevents you from participating for multiple consecutive weeks, tell us and we will discuss pausing the program and resuming later. A pause is not a refund; your place and remaining sessions are held.
To be clear about what this covers, because it is narrower than people sometimes assume. It means an inability to participate, such as inpatient hospitalization, an incapacitating illness or injury, the death of an immediate family member, a military deployment, or a comparable event affecting either partner.
It does not mean a busy week, work travel, a routine appointment, a visit to urgent care, or an event that is upsetting but does not prevent participation. If you are able to sit at a computer for an hour, the session is where you should be — and often the week you least want to show up is the week the work matters most.
Pauses are granted at our discretion, and we would far rather be asked than assumed about.
We may end an engagement without refund of amounts already earned if a participant is abusive toward a coach or another participant.
The FERNS Method, the seven-step framework, the course materials, worksheets, and everything on this website are owned by us or our licensors and are protected by copyright and other laws. Your enrollment grants you a personal, non-transferable licence to use the materials for your own relationship.
You may not record sessions, copy or redistribute course materials, share your course login, or use the materials to teach, coach, or train others. Permission to teach the method is a separate arrangement.
You may stop at any time; the refund terms above govern what's owed. We may end an engagement if these terms or the coaching agreement are breached, if payment lapses, or if we conclude the program is no longer the right support for your situation — in which case we'll tell you why and, where we can, point you somewhere better.
The service is provided "as is." We make no guarantee of any particular outcome. To the fullest extent permitted by law, we disclaim all implied warranties, and our total liability arising out of the program or this website is limited to the amount you paid us in the twelve months preceding the claim. We are not liable for indirect, incidental, or consequential damages. Nothing here limits liability that cannot be limited by law.
These terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules.
If you have a problem with the program or with us, email hello@fernsmethodcoaching.com and describe it. Both sides agree to try to resolve it informally for 30 days before starting any formal proceeding. Most things are fixable in a conversation, and we would rather have the conversation.
Any dispute not resolved within those 30 days will be settled by binding individual arbitration, administered by the American Arbitration Association under its Consumer Arbitration Rules, seated in Delaware or conducted remotely by agreement.
Either of us may instead bring an individual claim in small claims court where the claim qualifies. For a dispute of this size small claims is often faster and cheaper, and we are not going to push you into arbitration to avoid it.
Claims must be brought individually, not as a plaintiff or class member in any class, collective, or representative proceeding, and an arbitrator may not consolidate claims from more than one person.
If any part of this section is unenforceable, the rest still applies; if the individual-claims requirement is unenforceable as to a particular claim, that claim proceeds in court rather than arbitration. Nothing here prevents either of us from seeking injunctive relief in court to protect intellectual property, and nothing here waives any right you cannot waive by law.
FERNS Method Coaching LLC
c/o Harvard Business Services, Inc.
16192 Coastal Highway
Lewes, Delaware 19958
hello@fernsmethodcoaching.com